1. Apply and get verified as a seller
Fill out the supplier application form available on our website. After that - our team will go through your information and schedule an onboarding call. To ensure the trust and reliability within our user community, all users on Vegshelf marketplace are verified. Our task is to make it as fast as possible, however due to the high volume of applications we receive, it may take between max 2-3 days for brand approval. After you’ve been accepted, you’ll receive a log in link.
2. Set up payout
In order to receive funds for the orders you generate on Vegshelf, you need to provide your payout details. To ensure highest security and quality of payment process on Vegshelf, we have partnered with Stripe. You can easily add the bank account to which you want to receive payout and get verified with Stripe from your account’s “Settings” page - “Payout & Shipping” tab. Our brands get paid within 10 days after delivering the order. On time, always.
3. Identify countries in which you want to sell on Vegshelf
The final step to setting up your brand’s account is to identify countries to which you want to sell and your applicable shipping costs for orders below €250. You can easily do that from your account’s “Settings” page - “Payout & Shipping” tab.
4. Create product listings and customize your brand’s company page
Your company page is where our retailers will get the first impression about your brand. Click on “Add product listing” to create product listings, fill out product details and upload high-quality product images. You can save product listings as a draft or submit them for publishing. All newly created product listings need to be approved by Vegshelf before being published. It takes max 2-3 days for approval. Hint: To speed up the product uploading, navigate to “Product listings” page → duplicate the existing product listing → just edit data that differs in the newly created product listing. Finally, you can customize your brand’s “Company” page by uploading your logo, cover image and adding company description. Once all that is set up, you’re ready to go live and be presented to our network of retailers. Count on us if you need help with professional product photos, descriptions, or advice on optimizing your online B2B store’s performance - our team will take care of it for free.
5. Confirm or reject the order request
At Vegshelf we put our brands in the driver's seat and let you decide where your products are sold. You will receive an e-mail notification once the buyer has placed an order for your products. Then, your task is to confirm or reject the order within 72 hours from your “Orders” page - “Order requests” tab. Those order requests that haven’t been confirmed within 72 hours, are automatically rejected. We highly advise our brands not to wait too long and confirm the received order requests as all retailers have been carefully selected and vetted for reliability and quality prior receiving access to Vegshelf marketplace. Some of the criteria according to which we verify new buyers are: business registration details, incl. VAT number, size of business, store address, social media, web presence, and time in business.
6. Prepare and ship your order
We do not maintain stock of products sold on the marketplace, therefore each brand is responsible for their order fulfillment and shipping. After the buyer has placed an order from you, you’ll receive notification with all the order details necessary to prepare the shipment. Package your items carefully, use your regular shipping provider and, once shipped, update the order status in your “Orders” page - this will notify the buyer that the order is on it’s way. All the order invoices, necessary for your accounting, are automatically generated for you and available anytime for print or download from your “Invoices” page.
7. Mark order as delivered and get paid
Once you (or your courrier) has delivered the order to the buyer, you need to update the order status in your “Orders” page to initiate the payout process. Brands on Vegshelf benefit from guaranteed payout within 10 days after order has been delivered. In case there is something wrong with the order, the buyer has 72 hours from receiving the order to submit the claim by sending a message directly to you or - by contacting us. We advise that you try to reach an agreement with the buyer (product replacement, discount, money-back) and inform us on the outcome.
8. Get additional exposure on Vegshelf
We regularly curate and feature our brands in “New brands” discovery page and each category section. Additionally, we love to share the news from our brands on our social media, newsletter and interview them for our blog. Therefore, if you are interested in marketing opportunities exclusive to our brand community, please contact us at firstname.lastname@example.org.
Your business is growing, one order at a time!
Keep on going, and if there’s anything you need help with, we’re always there for you → email@example.com.